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Privacy Policy

Privacy Policy

Last updated: August 20, 2023

I. Introduction

When you use the 247 application, you trust us with your personal information. We are committed to maintaining that trust, and your data security is our priority. Our privacy policy explains how we fulfill this responsibility, detailing the personal information we collect, how it is used, shared, and what choices you have regarding your data. We encourage you to read this document carefully to fully understand our privacy practices and how your data is managed.

II. Overview

A. Scope

This privacy notice is intended for all users of the 247 mobile application and its associated services worldwide. The notice explains how 247 collects and uses data across its applications, websites, features, and other services.

  • Customers: Individuals who request or receive services through a 247 account.
  • Service Providers (Providers): Individuals who provide services to customers either independently or through partner companies.

This notice also outlines how 247 collects information about its own services. All individuals covered by this notice are referred to as "users" within this document.

Our privacy practices are governed by the laws of the countries in which we operate. This means that we will only implement the practices described here if they are permitted by applicable law. 247 implements global policies and procedures to ensure the security and privacy of your data wherever you use our services.

We may transfer your data to other countries, particularly in response to requests from law enforcement agencies. To ensure additional protection during such transfers, 247 follows strict internal procedures when processing these requests. 247 only shares data with law enforcement agencies in compliance with applicable laws, such as GDPR.

B. Global Data Security and Protection

247 implements the following measures to ensure global data security:

  • Data Management Policies: Policies and procedures that limit access to personal data and restrict its use to specific purposes.
  • Employee Training: Specialized training for employees responsible for managing personal data.
  • Limiting Government Access: Policies that deny government access to data unless there is a significant risk of harm or where consent has been obtained, except where disclosure is required by law.
  • Data Encryption and Protection: Strong encryption and pseudonymization of data transmitted between our applications and servers, as well as processed on our servers, to prevent unauthorized disclosure of users' identities.

We also provide appropriate channels for you to exercise your data protection rights and ensure that your data is managed and secured.

III. Data Collection and Use

A. Data We Collect

247 collects data from various sources:

  1. Data Provided by Users:
    • User Profile Information: When you create or update a 247 account, we collect your name, email address, phone number, address, profile photo, payment information, and other personal details. This information is essential for personalizing and delivering our services effectively.
    • Criminal Record Information (for Service Providers): Where permitted by law, we collect information such as driving history, criminal records, driver’s license status, and work permits.
    • Photographs: We collect your photographs (such as selfies) and official identification documents (like driver’s licenses and passports) for verification and authentication purposes.
    • Demographic Information: We collect demographic information such as age, gender, and occupation when required for specific services. This data is used to customize and personalize our services.
  2. Data Generated During the Use of Our Services:
    • Location Information: We collect precise or approximate location data when the 247 app is running in the foreground (open and on-screen). This information is used to improve service quality and manage logistics.
    • Transaction Data: We collect data related to services requested or provided, including order details, payment transactions, trip, and delivery information.
    • Usage Data: We collect information about how users interact with our applications and services. This data is used to enhance our services and improve user experience.
    • Device Data: We collect information about the devices used to access our services, such as hardware model, IP address, operating system, and version. This data helps us provide technical support and improve service quality.
  3. Data from Other Sources:
    • User Invitations and Participation: Information about other individuals invited by users and data provided by other users is collected.
    • Law Enforcement Requests: We collect data related to requests from law enforcement agencies.

B. How We Use Personal Data

247 uses your data for the following purposes:

  1. Providing Services: Data is used to provide, personalize, and improve 247 services. This includes creating and updating user accounts, enabling transportation and delivery services, and processing payments.
  2. Customer Support: Data is used to respond to customer inquiries and support requests. Call logs and other data are analyzed to improve customer support processes.
  3. Research and Development: We use data for research, analysis, product development, and machine learning to improve the safety and quality of our services and develop new features.
  4. Enabling Communication Between Users: Data is used to facilitate communication between service providers and customers. For example, communication may occur to confirm service details or order specifics.
  5. Marketing and Advertising: 247 uses data to promote its products and services, as well as those of its partners. This includes sending personalized marketing messages and displaying targeted ads based on users’ interests.
  6. Legal Processes: Data is used to investigate and resolve claims and disputes, comply with legal requirements, and respond to requests from law enforcement agencies.

C. Cookies and Third-Party Technologies

247 and its partners use cookies and other authentication technologies to improve user experience, measure the effectiveness of advertising campaigns, and optimize services. Cookies are small text files stored in your browser or device by websites, applications, and online media.

D. Data Sharing and Disclosure

247 may share your data under the following circumstances:

  1. With Other Users: Relevant information is shared between service providers and customers. For example, a customer's name and rating are shared with service providers, and a provider’s name and photo are shared with customers.
  2. At the User’s Request: Users may share their data with other individuals at their discretion. For example, when a customer shares trip details with a friend or splits a service fee, relevant data is shared.
  3. With the General Public: Information posted on public forums and social media pages may be shared with the general public. For example, comments made on 247 blogs or social media pages are visible to the public.
  4. With Account Holders: When a user receives services through another person’s account, their data may be shared with the account holder. This may include location data and booking details.
  5. With Affiliates and Partners: Data is shared with our affiliates, subsidiaries, and partners to help provide services on our behalf. This includes payment processors, background check providers, and marketing platforms.
  6. For Legal Reasons: Data may be shared to comply with legal requirements, cooperate with law enforcement agencies, protect 247’s rights and property, or address disputes and claims related to the use of 247 services. This also includes sharing data during negotiations for mergers, sales, or consolidations.

E. Data Retention and Deletion

247 retains data for as long as necessary to fulfill the purposes outlined above, including providing services and complying with legal obligations. The retention period is determined based on the type of data, the category of users, and the purposes for which the data was collected. Users can request the deletion of their accounts at any time through the 247 application.

Following a deletion request, 247 will delete the user’s account and data unless retention is required for legal, security, or unresolved claim reasons. For service providers, data may be retained for a specified period due to legal requirements.

IV. Choice and Transparency

247 provides users with the ability to access and manage the data it collects. Users can request access to their data, make changes to their accounts, request deletion, or restrict the processing of their data.

Additionally, users have the right to file a complaint with their local Data Protection Authority regarding how 247 uses their data.

V. Updates to This Notice

We may periodically update this policy. If we make significant changes, we will notify users in advance through the 247 application or other means. We encourage users to review this policy periodically to stay informed about our privacy practices.

By continuing to use our services after updates are made, you consent to the updated policy to the extent permitted by law.

If you have any further questions about this Privacy Policy, please contact us at [email protected].