Terms of Service

Last updated: June 20, 2024

These Terms of Service are designed to clearly regulate the rights and responsibilities of both customers and service providers (Providers or individual registered craftsmen) when using the services provided in the "247" mobile application (hereinafter referred to as the "Application"). These terms and conditions are mandatory for all users of the Application. Please read these terms and conditions carefully.

1. Use of Services

1.1. Registration and Account Creation:

• To use the Application, you must first go through the registration process and create an account.
• You are responsible for providing accurate personal information during account creation.
• Each user is allowed to create only one account. Creating multiple accounts is prohibited, and violating this rule may result in the termination of your account.

1.2. Service Selection and Ordering:

• You can select and order one of the available services through the Application.
• Review the profiles of service providers to obtain information about the offers and prices they provide.
• Be cautious when selecting services and choose the service that best meets your needs. You are responsible for any incorrect selection.

1.3. Order Confirmation and Cancellation:

• Service providers who confirm orders sent by customers have the right to accept the order and assign it to the relevant workers (craftsmen).
• If the order is not accepted, the service provider must inform the customer of the reason.
• Customers have a specific time frame to cancel an order. Cancellations made outside of this time frame may incur a cancellation fee.

2. Responsibilities and Obligations for Customers

2.1. Payments and Reviews:

• After the order is confirmed, you must make the necessary payment upon completion of the work.
• It is the customer's right to evaluate the quality of the completed work and write a review in the Application. However, providing feedback is recommended to help service providers improve the quality of their future work.

2.2. Use of Services and Conduct:

• You must behave ethically in your dealings with service providers and contact the support team through the Application to resolve any complaints or issues.
• Misuse of the Application and services is prohibited and may result in the termination of your account.

2.3. Provision of Information:

• You must provide accurate and timely information required by the service provider for the execution of the order.
• As a customer, you are responsible for protecting your personal information and ensuring its security.

3. Responsibilities and Obligations for Service Providers

3.1. Review and Confirmation of Orders:

• You must carefully review customer orders before accepting them.
• After accepting an order, you should contact the customer, clarify the details of the work, and take the necessary steps to start executing the order.

3.2. Acceptance of Payments and Refunds:

• It is recommended to start the work after receiving the initial payment from the customer.
• In case of order cancellation or rejection, the accepted initial payment must be refunded to the customer.

3.3. Service Quality and Security:

• As a partner, ensuring the quality of the services you provide is one of your main responsibilities.
• You must ensure security measures are in place to protect both the customer's and your personal information.

4. General Rules and Requirements

4.1. Security Guidelines:

• You must take all necessary measures to ensure the security of personal and other data while using the Application.
• It is recommended to use only secure and reliable networks when accessing the Application.

4.2. Agreement and Acceptance of Terms:

• By using the Application, you confirm that you fully agree with and accept these terms and conditions.
• You acknowledge that violating the terms may result in the temporary or permanent termination of your account.

4.3. Authority and Responsibilities:

• You are responsible for any infringement of third-party rights resulting from the use of the Application.
• The use of any functionality within the Application for malicious purposes is strictly prohibited and may lead to legal consequences.

5. Changes and Updates

5.1. Updates to Terms:

• The service terms and conditions provided in the Application may be updated from time to time. Updates will be announced through the Application or on our official website.
• It is recommended that you regularly review the terms to stay informed of any updates.

5.2. Data Storage and Privacy:

• The personal information provided in the Application is stored and managed in accordance with applicable legal requirements to ensure its protection and confidentiality.
• For more detailed information about data management and storage, please refer to our Privacy Policy.

6. Contact and Support

6.1. Contact Information:

• If you have any questions or concerns, please contact us at [email protected].
• Additionally, you can use the support section available in the Application.